ITIL v3

ITIL v3 has expanded the concept of IT service delivery to five life-cycle phases:

  1. strategy
  2. design
  3. transition (implementation and change)
  4. operations
  5. continual improvement

This new integrated set of processes will allow your organization to begin proactively managing your IT products and services to increase business value while reducing costs.

Tags: ITIL | Proactive | Strategic IT